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San Juan Hotel Customer Reviews

Read unbiased reviews from real guests of our unique and special, Old San Juan, boutique hotel. Our loyal customers rely on us to deliver the best hotel experience in Puerto Rico, and it shows in these excellent reviews from the most trust travel review website, Tripadvisor. From the perfect location in the heart of the historic Old San Juan to impeccable service from our reliable team, read these reviews to see why we are the best historic hotel in San Juan, Puerto Rico.
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Honeymoon

August 16, 2016, Brendolyn
My name is Brendolyn Mejia-Brown. I was here on my Honeymoon and we absolutely LOVED IT!!! The hotel is absolutely beautiful. There are so many places to go as well as places to dine/eat. Be prepared to spend lots of money on food and drinks because it is not cheap. But again, it'well worth it. Also, the only bad thing is there is ALOT of walking. So if you are not one for walking then this is not the place for you to be. However, it is well worth the visit you will not be disappointed. The staff is AMAZING. Everyone greets you with a smile and the room services are definitely on point. My husband and I will definitely stay at this hotel again. Thank you for making our honeymoon a beautiful experience. Love The Browns.
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June 26, 2016, Farzana Chowdhury
We came to celebrate our one year wedding anniversary at El Convento. We had amazing service and the hotel staff was always very warm and welcoming. One staff member that went above and beyond customer service was Luis Flores. He always greeted my husband and I with a smile and had our signature drinks ready! He took the time to recommend many local spots for dining and dancing, and was very attentive not only to our needs, but guests all around. I have to say this is the kind of customer service that will keep us coming back every year! Thank you Luis!
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