To our guests,
We are closely monitoring the Centers for Disease Control & Prevention (CDC) and World Health Organization’s statements regarding the novel coronavirus (COVID-19) cases and following guidelines from these agencies and the local health departments.
As COVID-19 continues to evolve, we at Hotel El Convento are monitoring and proactively implementing strategies to protect the wellbeing of all guests and team members. We will continue to follow the direction and guidance of the WHO, CDC, USTA and local government to ensure that adequate prevention and latest containment protocols are in place.
In an abundance of caution, Puerto Rico and Governor Wanda Vázquez signed the Executive Order 2020-023 into effect on March 15, read more information here. Hotel El Convento has implemented the following precautions in compliance with the order to keep guests and team members healthy and safe:
- Dining: Patio del Níspero will be limiting its services to carry out and in-room dining service only, until further notice.
- Public Areas and Amenities: All public spaces and amenities, inclusive of the pool and fitness center, will remain closed until further notice.
- Bars: Bars located within Patio del Níspero and Santísimo will remain closed until further notice.
Now more than ever, we understand the necessity of travel flexibility and will continue to offer leniency with our cancellation policies. If you have a current reservation, we look forward to welcoming you and if you are looking to book for future dates, we encourage you to proceed as planned and will be waiving cancellation fees for all new reservations on stays through September 30,2020 when booking until April 30, 2020. Please note, a notice of cancellation must be received by the hotel or third party within 24 hours prior to arrival date in order to receive a refund. For group bookings, if your travel/event plans change, we will offer to rebook your group reservation at a later time without any cancellation fees for up to a year. If you have any questions at all, please do not hesitate to call us at 787-723-9020 or e-mail email@example.com.
For the most updated information, please refer to the Centers for Disease Control and Prevention (CDC) or your local health authority.
We look forward to welcoming you soon,
Your Hotel El Convento team